Nonpay Customer Retention

Our field collection strategies are tailored to each clients needs and are designed to maximize customer contact in order to provide every available option for customers to retain their services.  Our Technicians and Call Center work days, evenings and weekends to achieve the highest rate of customer contact possible.

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Customer Premise Equipment Recovery

Pre-Disconnect: Makotek incorporates client equipment recovery into every retention program.  While the primary goal is always to retain the customer, the secondary goal is to recover all at-risk equipment.

Post-Disconnect: Makotek offers post-disconnect equipment recovery services that employ the resources of both our Call Center and Field Technicians.

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Nonpay and Voluntary Disconnects

Makotek Field Technicians are trained and certified to perform tap disconnects in accordance with client specifications.