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Shark Sightings
This section is designed to keep everyone informed on new and exciting things happening at Makotek. Plan to return here frequently to stay in the loop.
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Makotek Opens New Office in Nashville TN
Nashville, TN is Makotek's newest location. We began operations on 8/1 performing Non Pay disconnects and collections. Its been a companywide team effort to get started. Included in the picture are 6 OSM's, 9 Travel Technicians, 12 Local Technicians, and 1 Todd.
Makotek Opens New Office in Little Rock AR
Above is the initial crew as the Little Rock office opens.
Makotek Opens New Office in Savannah GA
Above is the first team picture from Makotek's new off in Savannah GA.
Makotek Welcomes New Office in Cincinnati
Ohio
Makotek recently opened an office in Cincinnati work with Time Warner Cable. Ohio regional manager, James Patterson, says, “Currently we have 11 collection techs and 5 equipment retrieval techs. We have a lot of techs that are new to the collection process, however they are very eager to become the top system! Scott Peterson is the GM for SWO, he applied for the position and relocated from one of our systems in MID Ohio. Scott has worked as a technician in SE Ohio for 2 years and will be a great addition to the management team. With Scott's drive and the technicians eagerness to be on top, I have no doubt that SWO will be the system to contend with.
Anniversary Kudos!
Congratulations to Johnny Wilson from Raleigh, NC for one year of service with Makotek!
The entire staff in Columbus (017) OH has been with Makotek over a year and are pictured sporting their new "dry fit" shirts. Front row left to right are Larry Wilson, Greg Coffmon, Tim Dempsey and Devin Lee. Back row left to right Tony Rice, Russ Cawthern, Jason Campbell and Steve Looney. Not pictured is Patrick Beane who is on loan to Columbus (019).
GM Kris Kern, speaking for the team, says "Our thanks for the nice, new shirts!"
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Ian Ahenger, Runner-Up Tech for March, is shown here wearing his new Makotek visor and admiring the gifts that came with the award. His manager, Joe Vidas, said that Ian was very surprised with the nice gifts he received and is very appreciative of them.
2011 Brings Another Success for Time Warner Columbus OH Food Drive
Makotek Columbus once again participated in Time Warner Cable’s annual food drive. James Patterson, Regional Manager, reports that they contributed 1286 pounds of food to this years drive. Great job Columbus!
The
Rankings May 2011
Top System of the Month
January: Buffalo NY (Joe Pasinski GM)
December: Louisville KY (Dave Hayden GM)
November: Buffalo NY (Joe Pasinski GM)
October: Buffalo NY (Joe Pasinski GM)
September: Buffalo NY (Joe Pasinski GM)
August: Coral Springs FL (Saul Ochoa SUP)
July: Charleston SC (Noah Gilliam GM)
June: Columbus Insight (Kris Kern GM)
Overall Tech of the Month
January: Dale Davis from Memphis, TN
December: Wendell Siggers from Memphis, TN
October: Kevin Osteen from Columbia, SC
September: Kevin Osteen from Columbia, SC
August: Kevin Osteen from Columbia, SC
July: Kenneth Tietza from Charleston, SC
June: William Edwards from Raleigh, NC
Runner Up Tech of the Month
January: Michael Brown from Louisville, KY
December: Josh Lauder from Nashville, TN
October: Alvin Infinger from Columbia, SC
September: Joe Eke from Raleigh, NC
August: Joseph Gladden from Columbia, SC
July: William Edwards from Raleigh, NC
June: Stuart Butkus from Raleigh, NC
Most Improved Tech of the Month
January: John Kroetz from Columbus, OH (TWC)
December: Darryl Angel from Columbus, OH (Insight)
November: Wayne Wright from Charleston, SC Runner Up: Ryan Hammett from Columbia, SC
October: Josh Lauder from Nashville, TN
September: Pablo Siriani from Raleigh, NC
August: Douglas Tiller from Knoxville, TN
July: Linwood Morgan from Fayetteville, NC
June: James Tutherow from Columbia, SC
Monthly Newsletters
The rankings include all techs with a ranking based on a
combination of points, save rate, QC, and equipment
recovery.
Awards go to the Top Tech, Runner Up to the Top Tech, and
Most Improved Tech.
Please review the list and let your managers know any
feedback to improve future rankings.
Brian Burt from Time Warner Columbus OH is a Great Example of Customer Service Above and Beyond his Basic Duty!
Congratulations to Brian Burt of Columbus Perimeter system 008! A customer called in to Time Warner praise Brian for working with him to collect his payment. Brian had to work with the customer over several days to get all the money together. One of the members of Time Warner’s Customer Advocate Team was so impressed that she forwarded the compliment to James Patterson, Regional Manager in Columbus. Her words to James were “WOW !! Please see compliment for T-4032” referring to Brian’s tech number.
"Brian always has a great attitude while working in the field. He always volunteers to help out with other technicians. A GREAT TEAM PLAYER!!!" says John Kroetz his manager.
Both James and John agree, “The technicians’ willingness to go the extra mile to work with the customer plays a big role in our office’s success!”
Benefits Update...
Medical, Dental, and Vision plans are available at Makotek. Makotek also offers 401k and Flexible Spending Accounts. Ask your manager for details.
