Shark Sightings

***** News Flash *****Shark Sighting ***** News Flash ***** Shark Sighting *****

This section is designed to keep everyone informed on new and exciting things happening at Makotek. Plan to return here frequently to stay in the loop.

This section is designed to keep everyone informed on new and exciting things happening at Makotek.  Plan to return here frequently to stay in the loop.

Brian Burt from Time Warner Columbus OH is a Great Example of Customer Service Above and Beyond his Basic Duty!

Congratulations to Brian Burt of Columbus Perimeter system 008!  A customer called in to Time Warner praise Brian for working with him to collect his payment.   Brian had to work with the customer over several days to get all the money together.  One of the members of Time Warner’s Customer Advocate Team was so impressed that she forwarded the compliment to James Patterson, Regional Manager in Columbus.  Her words to James were “WOW !!  Please see compliment for T-4032” referring to Brian’s tech number.

"Brian always has a great attitude while working in the field.  He always volunteers to help out with other technicians.  A GREAT TEAM PLAYER!!!" says John Kroetz his manager.

Both James and John agree, “The technicians’ willingness to go the extra mile to work with the customer plays a big role in our office’s success!”

A New Addition to the Makotek Family...Baby Eshan's Day Out!

Orlando FL Installation Manager Aftab Neezamdeen is the proud father of his first child, Eshan.  Eshan was born Monday and weighed 7 pounds 10 ounces.  Both baby Eshan and Mom are doing well. Aftab's biggest concern at this point is sleep.  Obviously this is his first child or he would know sleep is not an option!  Congratulations to Mom and Dad!

New Charlotte NC Location

Here is a shot of our new location in Charlotte NC!  The operation is functioning with over 15 technicians.  Two technicians, Dustin Rees and Kyle Corbet transferred in from Orlando FL.  Charles McLeod is the new manager ready to take on the operation form the startup group.  Many people helped with this start up making it a functional office very quickly.  "Thanks to everyone who chipped in, says Jim DeCastro VP, your efforts here are greatly appreciated."  The save rate bar has been set, now lets see if Charles and his team can raise it!  Go Charlotte!

 

Bruce Basden from Orlando FL is the Top Overall Tech in February!

Congratulations to Bruce Basden from Orlando for achieving Makotek’s  Top Performing Tech Award for February 2010!!  Bruce has been featured on our Recruiting Video as well as on the Collections 101 training video most recently.  He also went to our new system in Raleigh, NC as a travel tech to help out with the startup.  “Bruce demonstrates exceptional work ethic consistently every week,” says Bruce Powers, manager of the Orlando Collections team.  “He has been a part of our team for over 3 years and his attitude is optimistic and upbeat.  Bruce constantly works to motivate his team members to be the best and strive for excellence and promotes friendly competition within the office.” 

 Congratulations and great work Bruce!

 

James Butler from Charleston SC is the Top Voluntary/Installer Tech in February!

Congratulations to James Butler in Charleston, SC once again!  James was the Top Tech Overall in November 2009 and is the Top Voluntary Tech in February 2010.  Noah Gilliam, GM in Charleston, says “James is an excellent voluntary tech as well as my assistant manager in the office.  He is hard working and has always stayed on top of things.  James does whatever he needs to do to make this office better.  I am privileged to be his manager and feel he is a great asset to this company!”

Congrats and keep up the great work!

 

 

 

Chris Franklin from Memphis TN is the Most Improved Tech in February!

Chris Franklin from Memphis earns the Most Improved Tech Award for February!  Chris has this to say, “I attribute all of my success to great team leadership and a desire that everyone in our office wants to be #1 in the company.  Our techs feed off each other’s good attitudes and a non-stop, go-getter mindset to be the best we can be.”  Billy Nelson, Memphis GM, states “Chris is an animated guy who rarely has anything but good to say.  His work ethic and attitude are a huge part of his success.  I look forward to continued success with guys like Chris in the Memphis office!”

The rankings include all techs and installers with a ranking based on a combination of points, save rate, QC, and equipment recovery.  Awards go to the Top Non Pay Tech, Top Voluntary/Installer Tech, and Most Improved Overall.

 

 

Congratulations to all the winners!  Please review the list and let your managers know any feedback to improve future rankings.

The standard has been set and everyone can look forward to new challengers next month.  For being the winners, they will receive Polo shirt, a Laptop Backpack, a Award Certificate, and a $100 AmX gift certificate. Congratulations to this months winners!

 

 

And "The Cup" stays with TW Columbus Perimeter SE OH in January!

Once again Columbus Perimeter system wins the Cup for the second month of 2010!  Congratulations to the 008 team and their manager John Kroetz!  Regional manager James Patterson says, “we have a great group of technicians in system 008 who are always willing to go the extra mile and help one another whenever possible. Having the right manager in place also plays a big factor on the system’s success, all the technicians know exactly what John expects from them and he always has a great level of communication with each and every one of his technicians! We have built a permanent shelf for the CUP and are confident we will have it next month as well!  Any challengers?”

"Overall, great results for February.  Unofficially, believe February set record for the number of tech's who improved in the rankings; 31 of the top 100 techs improved their February ranking over Januray!" - VP Rick Beltz.

The Cup is awarded to the operation that improves production the most month over month. "The Cup" will be passed each month to the winning system. In addition to "The Cup", the system is recognized on a plaque hanging in the home office.

 

Employee's Recognized for 5 years of Service!

Makotek recently recognized 26 people having worked for Makotek for over five years.  The employees are the foundation of our company and recognizing these long term employees is the right thing to do says Rich Rettstadt, President.  For their years of service the employees were presented with a custom award and several prizes.  Congratulations to David Johnson from Atlanta pictured here and to all recipients!

 

 

2 Atlanta Employees Earn a Free Laptop this Month!

Over the past year Makotek has awarded over 100 laptops to its employees.  John Slaton and Michael Duckworth are pictured here.  General Manager Dan Stephens says that keeping the techs apprised of their progress has helped to keep morale high and recommends that every manager utilize the program.  He says the benefits far outweigh the costs!  Congrats to everyone!!!!!!!

Employees earn the free laptop by meeting save rates and production goals for their system over 8 weeks.  The laptops are great tools that help our employees be more efficient, says Jim DeCastro VP.  This program requires a consistent performance over two months and rewards the employees with a tool that will make their work easier.  The laptop is used from routing to check-in and is a real advantage to the employees.

 

Peter Crawford From Orlando FL is a Great Example of Customer Service Above and Beyond His Basic duty!

Brighthouse recently sent VP Rick Beltz a compliment received from a customer.  They asked the message be passed along to the employee, his supervisor, and the whole team.  

Crawford was working a account that informed him they were disconnecting their service because of a negative experience at Brighthouse.  Crawford listened to the customer and began to discuss Brighthouse service.  He advised the customer about sales and promotion available to her if she would consider staying with Brighthouse.  He then spent time with the customer to help them understand how to use the services offered to them.  This took time and ran late but Crawford was just focused on the job at hand.  The result of the experience for the customer is they called Brighthouse and complimented Crawford on his thoroughness and professionalism.  "The technician impressed us and gave a great name for Brighthouse, the customer said, and I have cancelled my pending installation to DirecTV." 

Crawford understood why we were there, and executed his assignment flawlessly, rather than hastily.  The result is a compliment from the customer and the client.  Congrats Peter Crawford, your an example for everyone in the field!

   

 

 

Makotek Columbus does it again in support of Time Warner's Food Drive!

The Makotek Columbus office has risen to the occasion yet again with Time Warner's annual food drive to help the needy. Makotek GM James Patterson reports that they collected 168 cases of food to benefit Time Warner's local charity.  It goes to a good cause and combined with solid results are contributing to a great relationship with the client.

 

 

  

Benefits Update...

Medical, Dental, and Vision plans are available at Makotek. Makotek also offers 401k and Flexible Spending Accounts. Ask your manager for details.