Other Field Services

This is a brief description of the service ...

Key Benefits

Quickly Ramp-up to Meet your Project Goals
Professionally Uniformed and Equipped
Customer Service and Technical Expertise
Driven to exceed your Performance Metrics

Capabilities

Makotek is capable and experienced to provide many field service projects such as Converter Change-outs, Tap Audits, MDU work and Trap Installation/Removal. Makotek will ramp-up efficiently and complete your project on-time and under budget. Below are some of the programs and practices that will drive our mutual success.

Quality Assurance Program

Quality Assurance checks are performed weekly and reported and recorded digitally. Reports and photos are available on a password protected client specific website. Makotek employees residence is checked for illegal service monthly. Every employee's work is checked for each days work with a focus on high risk jobs. New employee's have 100% of worked verified. If problems are found with anyone's work, additional work is checked until the work is verified it was completed properly.

Recruiting and Training Practices

Makotek attracts qualified applicants as a result of our comprehensive employee-training program. Technicians are recruited and trained to become highly skilled employees and perform quality work within your region. Makotek operates in a drug-free work environment. All field personnel are required to pass drug testing and a background check as part of pre-employment screening.

Makotek will employ an experienced full time Installation or Collection Supervisor to oversee all functions of the operation. There will be a focus on workmanship, customer service and completing jobs in a timely manner. The supervisor will be accountable for seeing that proper levels of staffing and production are met. In addition to overseeing the daily activities the supervisor will also implement policies and procedures to insure that system goals are met or exceeded.

Upon hiring the right technician for the job, Makotek offers our employees a comprehensive benefit package including major medical. Each successful candidate then participates in a mixture of classroom and field training. All Makotek employees are trained on the importance of excellence in customer service. Makotek’s safety training program focuses on OSHA standards, vehicle safety, ladders, climbing, head protection, first aid and electrical dangers.

Makotek currently has several employees with fifteen or more year’s tenure. This helps us to focus on the importance of working with customers and maintaining a professional image for our clients.

Field Complaints

Makotek will follow up on all customer complaints within 24 hours and follow the necessary steps to resolve the issues with the customer. The customer as well as any witnesses will be interviewed as well as the employee. As part of the complaint being resolved the supervisor will follow set procedures to review the incident with the employee and take the proper steps to ensure that the employee has been evaluated and disciplined if necessary.

Communication

In order to provide clients with a better communications link to the Makotek workforce, we equip our technicians with Nextel radios. This increased ability to contact the technicians in the field and update information will help Makotek to minimize customer inconvenience while maximizing efficiency and results.

Safety

Makotek provides all the necessary safety and training programs for employees pertaining to each job that the employee will perform. All safety classes are documented and reviewed by upper management on a regular basis. Training programs range from classroom time to field situations and vehicle inspections. All new employees receive step-by-step procedures to reference throughout their employment with Makotek.