Quality


Every Makotek employee from front-line technicians through senior leadership understands how critical the customer experience is to our clients, and this is reflected in all customer interactions.  We will always use a courteous and professional approach while working with customers to provide them every option to retain their services.

Makotek requires strict employee adherence to safety policies, dress code, vehicle appearance and insurance requirements.  Compliance with all policies are regularly validated under our procedures for quality control and employee assessments.

As an extension of client operations, we are committed to providing clear and open communications, and to providing validation that all contractual requirements are met and maintained (including employee background checks, workers compensation and liability insurance). 

Makotek maintains active PCI-DSS certification to validate that all customer information is safeguarded in accordance with industry standards.